Putting ourselves in others’ shoes

By Wolf Klassen, VP Program Support & Emily Ambos, HR Generalist
As healthcare providers we all have an important role to play in ensuring that all patients have a positive experience. In order to do this, we must foster empathy – that ability to “put ourselves in another person’s shoes.” No matter who they are, where they live or how they live, everyone deserves to be treated with dignity, kindness and respect.
At MGH, we pride ourselves on providing staff with the tools they need to not only provide great care, but also foster an LGBTQ-inclusive environment. (LGBTQ is short for lesbian, gay, bisexual, transgender and queer.)
As many of you have seen, finding LGBTQ-inclusive environments can be challenging in many parts of the world. In this country, province and city, we celebrate and welcome all diversity.
It’s the right thing to do and it’s the MGH way.
We’re proud to partner with The 519 Church Street Community Centre to support a thought-provoking training session that helps staff better understand the issues facing the LGBTQ community, as well as provides them with the tools to provide inclusive care.
Many of us may not have lived experience, but a program like this enables us to have an open mind and be able to “put ourselves into the shoes” of the people we help.
Many of you took part in our most recent training. Have a watch.

Happy Pride!
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