Putting ourselves in others’ shoes

Putting ourselves in others’ shoes

By Wolf Klassen, VP Program Support & Emily Ambos, HR Generalist
 
As healthcare providers we all have an important role to play in ensuring that all patients have a positive experience. In order to do this, we must foster empathy – that ability to “put ourselves in another person’s shoes.” No matter who they are, where they live or how they live, everyone deserves to be treated with dignity, kindness and respect.
 
At MGH, we pride ourselves on providing staff with the tools they need to not only provide great care, but also foster an LGBTQ-inclusive environment. (LGBTQ is short for lesbian, gay, bisexual, transgender and queer.)
 
As many of you have seen, finding LGBTQ-inclusive environments can be challenging in many parts of the world. In this country, province and city, we celebrate and welcome all diversity.
 
It’s the right thing to do and it’s the MGH way.
 
We’re proud to partner with The 519 Church Street Community Centre to support a thought-provoking training session that helps staff better understand the issues facing the LGBTQ community, as well as provides them with the tools to provide inclusive care.
 
Many of us may not have lived experience, but a program like this enables us to have an open mind and be able to “put ourselves into the shoes” of the people we help.
 
Many of you took part in our most recent training. Have a watch.
 

 
Happy Pride!
 
Join us on Twitter:
@WolfKlassen
@EmLAm115

This Little Light of Mine…

This Little Light of Mine…

By Sarah Downey, President & CEO
@SarahEDowney1
 
Sarah_Huddle
 
A few weeks ago, I watched and listened to the staff on our Family Birthing Unit during a huddle. Like so many teams in our hospital, I was inspired not only by the knowledge and expertise shared between members, but also by the camaraderie and collaboration.
 
Each of us shines in our own way, bringing our individual skills to our teams. When we come together, it’s as if we set the night ablaze with a starry sky. It’s awesome to be a part of. And it’s teamwork and the ongoing commitment to make things better for our patients that makes us great.
 
Teamwork got us here.
 
I want you to look to your left and right, it’s the folks on those teams who’ve helped you get through the last few weeks as we all countdown to Accreditation. Next week when we welcome Accreditation Canada, we’ll all stand together as one.
 
During the four days, it may seem like you’re taking a final exam you’ve been tirelessly cramming for, but I want you to remember a few things:
 
First, you’ll be nervous. Who wouldn’t be? Trust me, I’m nervous too. The key will be to channel and focus that energy on the ultimate reason why we’re doing this: to ensure we’re providing the highest quality of patient care and service.
 
Second, the accreditors will be observing and asking you about the practices you do daily. I’m fully confident in all of you. In fact, I see and hear about the excellent care you provide each and every day.
 
And third, believe in not only yourself and your abilities, but also of those on your team. When the going gets tough, you know they have your back. So next week, I want you all to be proud.
 
This is our time to shine.
 
Join me on Twitter @SarahEDowney1