Volunteers: Details Matter

Volunteers: Details Matter

By Sarah Downey, President & CEO, Michael Garron Hospital
@SarahEDowney1
 
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
 
In light of last week’s national celebration of volunteers, I find this quote by Maya Angelou to be apropos. From the front information desk, to admitting, to the emergency department to the hospital board, volunteers play an integral role in how Michael Garron Hospital provides its services.
 
As we salute the 500+ volunteers who generously give their time at MGH, I’ve been reminded daily about how each and every one of them impacts the intricate ebb and flow of the currents that make up hospital life.
 
Over the last week, I’ve had a wonderful opportunity to witness how volunteers like, John Harper and Barbara Brown, brighten the lives of those who meet them. Volunteers may not provide direct patient care, but I’ve noticed it’s the little things – the details – that enhance a patient’s experience. And it’s within these details where we often find the volunteer.
 
You’ll see this in my latest Dispatches from the Frontlines. Have a watch!
 
From all of us at Michael Garron Hospital and the Toronto East Health Network community, thank you to all the volunteers. We are great because of your compassion, dedication and generosity.
 

 
Please join me on Twitter @SarahEDowney1