By Sarah Downey, President & CEO
I’m sure you’re all aware of the proverb, “It takes a village to raise a child.” And as a mom, I know I continually rely on my husband and many others to help raise my two kids. Because of my circle of family, friends, teachers and even sports coaches, my kids are thriving. The same can be said about creating, cultivating and nurturing a strong culture at Toronto East General Hospital. We all have a role to play.
When I arrived at TEGH as the new President & CEO last spring, someone said to me, “Oh, you’ll love it at TEGH, you’ll really fit into the culture at this hospital.”
But what did they mean? What is the culture here at TEGH?
In the short time that I’ve been here, I would define our TEGH culture as a shared goal to provide the best care and service to people when they are in need. This is the foundation of why we do what we do. I’ve also noticed a can-do attitude that’s typical from the frontlines to senior management. TEGH-ers are characterized by their willingness to accept and meet challenges. We have no issues rising to the occasion especially when the going gets tough. We are small, but mighty. And these common characteristics unite us all.
It takes a village.
No one person defines our hospital – collectively we’re a force for change and innovation from the bedside to the boardroom. We’re also a humble and modest bunch. We need to take more time celebrating our successes, wins and innovative practices.
With that, I’d like to officially launch our Dispatches from the Frontlines video series. It will be a chance for our staff to tell their stories and for our senior leaders to get to know the people who provide top quality care and contribute to creating the culture here at TEGH.
Before you click on the link, I want to thank Lucy Ann Harriman. She’s one of our hard working porters. Through her eyes, I experienced life on the frontlines. Through her story, I saw the incredible service she provides every day to people when they are most in need.
Most importantly, I witnessed compassion at its best; I witnessed care at its best. It takes a village to create a strong culture and a high functioning workplace. We all play an important role in telling and shaping the next phase of the TEGH story.